Shipping

This Shipping page applies to orders placed through www.flueworld.com. We currently deliver to addresses in the United Kingdom.

Order processing

We normally process orders within 1–2 working days after payment is authorised. Orders are not normally dispatched on weekends or UK public holidays. We will email you when your order is dispatched.

Delivery times

The delivery estimate is a guide. Delays may occur because of weather, strikes, peak periods or events outside our reasonable control. We will contact you if we learn of a material delay. If we cannot deliver within the agreed period, you may contact us to cancel and request a refund where permitted by law.

Delivery partners

We may use Royal Mail, SF Express or another suitable carrier. Tracking details will be provided where available. Please check that your delivery address is complete and accurate when you place your order.

Delivery problems

If you have not received your parcel within 14 days after dispatch, you may submit a non-delivery claim through the Website’s order support function or by emailing developer@flueworld.com with your order number. If tracking shows delivery but you have not received the parcel, we may ask you to contact the carrier and provide the carrier enquiry or reference number so that we can investigate. If goods arrive damaged or you receive the wrong item, start a request through the Website’s Return or Refund function and upload photographs or video where requested. We will provide an appropriate remedy under our Refund and Returns page and applicable UK law.

Taxes and charges

For deliveries within the UK, any applicable VAT and delivery charges are shown at checkout. There are no separate import duties for standard UK deliveries.

Contact

PANFC LTD
Flat 21, Dorset House, 14 Mount Pleasant
London, WC1X 0BU, United Kingdom
Email: developer@flueworld.com