Refund and Returns

This policy applies to purchases made through www.flueworld.com. It does not limit your rights under the Consumer Rights Act 2015 or other applicable UK consumer law.

Returns and refunds within 14 days

If you are a consumer, you may request a return or refund within 14 days after the day you receive the goods. Use the Return or Refund function in your order area on the Website and submit the order details and any supporting information requested by the platform.

The platform will review your request. Once it is approved, the platform will either provide return instructions or process the refund to your original payment method. If a return is approved, send the goods back within 14 days. Goods should be unused, unwashed and in resalable condition, with their original packaging, accessories and tags. You may handle goods only as you would in a shop; we may deduct an amount for any loss in value caused by handling beyond that.

Return costs

You are responsible for the direct cost of returning goods where you have changed your mind, unless we agree otherwise. We will cover reasonable return postage where goods are faulty, damaged or incorrectly supplied. We will refund the standard delivery charge paid for the original order. We do not refund the extra cost of an upgraded delivery service.

Faulty, damaged or incorrect goods

For goods that are faulty, damaged in transit or not what you ordered, use the Website’s Return or Refund function and upload photographs or video showing the issue when requested. Depending on the circumstances, we will offer repair, replacement, price reduction or refund as required by law.

Refund timing and method

After a refund request is approved, the platform will issue the refund to the original payment method, normally through Airwallex. For a return followed by a refund, the refund will be issued within 14 days after the goods are returned or you provide evidence that you have sent them back, whichever is earlier. We may wait for the goods or evidence of return before refunding.

Items that cannot be returned

Where permitted by law, we may not accept returns of goods made to your specifications, goods sealed for health or hygiene reasons that have been unsealed, or goods that cannot reasonably be returned because of their nature. This does not affect your rights if such goods are faulty or incorrectly supplied.